Calm, discreet, experience-led intervention for hospitality businesses facing operational strain, service inconsistency, leadership misalignment, or transitional instability.
HRX bridges the gap between expensive long-term consulting retainers and reactive crisis management.
The model is lean, high-trust, and designed to restore operational health without replacing ownership.
Operational Intervention
We bring calm, experienced, hands-on support to hospitality businesses in need of operational recovery.
Diagnose
Identify operational issues before they become visible crises.
Restore
Restore service standards, systems, team confidence, and leadership alignment.
Support
Support hospitality businesses through transition, underperformance, or instability.
Step Away
Exit once operational health and stability are restored.
Built for Real Hospitality
Senior-Led & Impact-Focused
Every engagement is led by experienced hospitality professionals, not junior consultants.
No Long-Term Burden
Structured interventions with clear timelines and defined exit points.
Lean, Discreet & Practical
Minimal disruption, maximum operational impact. We work quietly and effectively.
Decades of Real Experience
Grounded in decades of hands-on hospitality leadership across Africa.
"Diagnose before prescribing."
"Treat root causes, not symptoms."
"Intervene proportionally."
"Stabilise systems and people."
"Exit once health is restored, while remaining available for follow-up."
Four Levels of Intervention
Each engagement is tailored to the specific operational needs and stage of recovery.
HRX Snapshot
A focused diagnostic engagement designed to provide clarity and direction.
Timeline
Within 7–10 days
Investment
KES 75,000 plus VAT
HRX Reset
A hands-on, time-based intervention to correct systems, realign teams, and restore operational confidence.
Timeline
14–30 days
Investment
KES 250,000 plus VAT
HRX Support
Measured oversight to ensure changes hold and leadership teams operate independently.
Timeline
Ongoing
Investment
KES 300,000 plus VAT
HRX Leadership
Interim executive or GM-level leadership during periods of transition or instability.
Timeline
As needed
Investment
KES 400,000 plus VAT
Trusted Across Hospitality
Independent restaurants & cafés
Boutique hotels & villas
Wine bars & lifestyle venues
Investor-backed hospitality projects
Family-run businesses undergoing transition
Tourism & MICE operators
Lean by Design
Intervention-led and structured
No permanent consulting team
No heavy office overhead
No long-term retainers
Each engagement customised and outcome-focused
Request an HRX Consultation
Begin a confidential conversation about your hospitality business.